FRIENDS (Fast Reliable Instant Efficient Network for Disbursement of Services) Jan Sevana Kendrams has been designed as a single-window facility where citizens can make government related transactions with ease & comfort and without delay. In FRIENDS bills/dues to government are collected under a common roof.
Adopting an easy-to-recall acronym ‘FRIENDS’, the facility is now operational in all the 14 districts of Kerala. FRIENDS centres are providing service for different departments and agencies like the Motor Vehicle Department, Revenue Department, Civil Supplies Department, KSEB, KWA, Universities, Local Bodies, Electrical Inspectorate and BSNL.
Each counter follows a token management system which eliminates the need for queues and inordinate delays in making remittances. At each centre, there is a special Help-Desk to guide the public who are not well conversant with the payment procedures.
FRIENDS has over a period of nine years become one of the most popular and accepted e-governance project of the Government.
For more information:www.itmission.kerala.gov.in