NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION

The National Commission was constituted in the year 1988.  It is headed by a sitting or retired Judge of the Supreme Court of India.  The National Commission is presently headed by Hon’ble Mr. Justice Ashok Bhan, former Judge of the Supreme Court of India as President and has eight Members, viz. Hon’ble Mr. Anupam Dasgupta, Hon’ble Mr. S. K. Naik, Hon’ble Mr. Justice R.C. Jain, Hon'ble Mrs. Vineeta Rai, Hon'ble Mr. Vinay Kumar, Hon'ble Mr. Suresh Chandra, Hon'ble Mr. Justice V.B Gupta & Hon'ble Mr. Justice J.M. Malik.

The provisions of this Act cover ‘goods’ as well as ‘services’.  The goods are those which are manufactured or produced and sold to consumers through wholesalers and retailers.  The services are in the nature of transport, telephone, electricity, housing, banking, insurance, medical treatment, etc.

A written complaint, can be filed before the District Consumer Forum for pecuniary value of upto Rupees twenty lakh, State Commission for value upto Rupees one crore and the National Commission for value above Rupees one crore, in respect of defects in goods and or deficiency in service.  The service can be of any description and the illustrations given above are only indicative. However, no complaint can be filed for alleged deficiency in any service that is rendered free of charge or under a contract of personal service.

The remedy under the Consumer Protection Act is an alternative in addition to that already available to the aggrieved persons/consumers by way of civil suit. In the complaint/appeal/petition submitted under the Act, a consumer is not required to pay any court fees but only a nominal fee.

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