Consumer Redressal

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As per the provision contained in the Consumer Protection Act 1986 Consumer Courts have been started functioning in the State during 1990 with the Kerala State Consumer Disputes Redressal Commission at Thiruvananthapuram and one district forum in each district.

District Forum
The office of the district forum shall be at the Head Quarters of the respective district.The District Forum consists of the President, who is nominated by the Government and who is or has been or qualified to be a District Judge and two other members (one is a lady member) of eminence in the field of education, trade or commerce. They hold office for a term of 5 years whichever is earlier and they are not eligible for reappointment. The pecuniary jurisdiction of the forum is less than 5 lakhs rupees ie, value of goods of services and compensation if any claimed.

Address of Area wise Officers

sl no	Name of the Consumer Disputes Redressal Agency	Address	Phone No.	Email-IDs
1	Kerala State Consumer Disputes Commission	Sisuvihar Lane, Vazhuthacaud, Sasthamangalam.P.O., Thiruvananthapruam -695010	0471-2725157	This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
2	District Consumer Disputes Redressal Forum, Thiruvananthapuram	Sisuvihar Lane, Vazhuthacaud, Sasthamangalam.P.O., Thiruvananthapruam -695010	0471-2721069	This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
3	District Consumer Disputes Redressal Forum, Kollam	Civil Station, Kollam - 691013	0474-2795063	This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
4	District Consumer Disputes Redressal Forum, Pathanamthitta	12/2956(2), Doctors Lane, Pathanamthitta - 689645	0468-2223699	This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
5	District Consumer Disputes Redressal Forum, Alappuzha	Pazhaveedu.P.O., Alappuzha - 688009	0477-2269748	This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
6	District Consumer Disputes Redressal Forum, Kottayam	Civil Station, Collectorate.P.O, Kottayam - 686002	0481-2565118	This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
7	District Consumer Disputes Redressal Forum, Idukki	Painavu.P.O., Idukki -685603	0486-2232552	This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
8	District Consumer Disputes Redressal Forum, Ernakulam	Karthrikadavu, Kaloor, Kochi - 682017	0486-2403316	This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
9	District Consumer Disputes Redressal Forum, Thrissur	Ayyanthole, Thrissur - 680003	0487-2361100	This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
10	District Consumer Disputes Redressal Forum, Palakkad	Near District Panchayat Office Palakkad - 678001	0491-2505782	This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
11	District Consumer Disputes Redressal Forum, Malappuram	B2 Block, Civil Station, Malappuram - 676505	0483-2734802	This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
12	District Consumer Disputes Redressal Forum, Kozhikode	2nd Floor, B-Block, Civil Station Kozhikode - 673020	0495-2370455	This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
13	District Consumer Disputes Redressal Forum, Wayanad	Civil Station, Kalpetta, Wayanad - 673122	0493-6202755	This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
14	District Consumer Disputes Redressal Forum, Kannur	Near AKG Hospital, Kausalya Complex, Talap, Kannur - 670002	0497-2706632	This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
15	District Consumer Disputes Redressal Forum, Kasaragod	Civil Station Compound, Vidhya Nagar.P.O., Kasaragod - 671123	0499-4256845	This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Office of the State Commission shall be at Thiruvananthapuram. The President of the State Commission is or had been a Judge of a High Court. There are two other Members who are person for ability, integrity and standing with adequate knowledge or experience in Economic, Law, Commerce, Accountancy, Industry, Public affairs or administration. One Member shall be a woman.

The State Commission has got both original and appellate jurisdiction to entertain complaints. For original complaint value of goods or services and compensation exceeds rupees five lakhs but does not exceed Rs.10 lakhs. It also hears appeal against orders of district forum.

Programmes

State level awards on Consumer Protection to Voluntary Consumer Organizations are being distributed in every year. There are three state level awards 1st prize is Cash award of Rs.50,000/- IInd prize is Cash award of Rs.30,000/- and IIIrd prize is Cash award of Rs.20,000/-. Moreover March 15th in every year is being celebrated as World Consumer Right Day.

The enactment, ordinance or legislation pertaining to the Department

a. Consumer Protection Act, 1986.
b. Kerala Consumer Protection Rules 1998.