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Kerala State Consumer Disputes Redressel Commission

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Kerala State Consumer Disputes Redressal CommissionState Consumer Disputes Redressal Commission,
T.C.14/407,
Extra Police Road,
Palayam, Museum P. O.,
Thiruvananthapuram,
Kerala, Pin - 695033.
President0471-2313158/ 2313158
Judicial Member
0471-2727299/ 2725157
National Consumer Disputes Redressal Commission
ncdrc.nic.in

ORGANISATIONAL STRUCTURE OF THE DEPARTMENT

As per the provision contained in the Consumer Protection Act 1986 Consumer Courts have been started functioning in the State during 1990 with the Kerala State Consumer Disputes Redressal Commission at Thiruvananthapuram and one district forum in each district.

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION


The National Commission was constituted in the year 1988.  It is headed by a sitting or retired Judge of the Supreme Court of India.  The National Commission is presently headed by Hon’ble Mr. Justice Ashok Bhan, former Judge of the Supreme Court of India as President and has eight Members, viz. Hon’ble Mr. Anupam Dasgupta, Hon’ble Mr. S. K. Naik, Hon’ble Mr. Justice R.C. Jain, Hon'ble Mrs. Vineeta Rai, Hon'ble Mr. Vinay Kumar, Hon'ble Mr. Suresh Chandra, Hon'ble Mr. Justice V.B Gupta & Hon'ble Mr. Justice J.M. Malik.

The provisions of this Act cover ‘goods’ as well as ‘services’.  The goods are those which are manufactured or produced and sold to consumers through wholesalers and retailers.  The services are in the nature of transport, telephone, electricity, housing, banking, insurance, medical treatment, etc.

A written complaint, can be filed before the District Consumer Forum for pecuniary value of upto Rupees twenty lakh, State Commission for value upto Rupees one crore and the National Commission for value above Rupees one crore, in respect of defects in goods and or deficiency in service.  The service can be of any description and the illustrations given above are only indicative. However, no complaint can be filed for alleged deficiency in any service that is rendered free of charge or under a contract of personal service.

The remedy under the Consumer Protection Act is an alternative in addition to that already available to the aggrieved persons/consumers by way of civil suit. In the complaint/appeal/petition submitted under the Act, a consumer is not required to pay any court fees but only a nominal fee.

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DISTRICT FORUM

The office of the district forum shall be at the Head Quarters of the respective district.The District Forum consists of the President, who is nominated by the Government and who is or has been or qualified to be a District Judge and two other members (one is a lady member) of eminence in the field of education, trade or commerce. They hold office for a term of 5 years whichever is earlier and they are not eligible for reappointment. The pecuniary jurisdiction of the forum is less than 5 lakhs rupees ie, value of goods of services and compensation if any claimed.

STATE COMMISSION

The office of the State Commission shall be at Thiruvananthapuram. The President of the State Commission is or had been a Judge of a High Court. There are two other Members who are person for ability, integrity and standing with adequate knowledge or experience in Economic, Law, Commerce, Accountancy, Industry, Public affairs or administration. One Member shall be a woman.

The State Commission has got both original and appellate jurisdiction to entertain complaints. For original complaint value of goods or services and compensation exceeds rupees five lakhs but does not exceed Rs.10 lakhs. It also hears appeal against orders of district forum.

President,
State Consumer Disputes Redressal Commission,
T.C.14/407,Extra Police Road,Palayam, Museum P. O.,
Thiruvananthapuram,kerala,Pin - 695033.
DISTRICT CONSUMER DISPUTES REDRESSAL FORUM
DISTRICTADDRESSTELEPHONE NO.
AlappuzhaPresident,Consumer Disputes Redressal Forum,Beach Road, Bazar P.O., Alappuzha Pin - 688012.(0477) 242452
ErnakulamPresident,Consumer Disputes Redressal Forum,Kathrikadavu, Pulleppadi,Near Govt. Homoeo Hospital, Ernakulam.Pin - 682017.(0484) 403316
IdukkiPresident,Consumer Disputes Redressal Forum,Painavu P.O., Idukki.Pin - 685603(0486) 232552
KannurPresident,Consumer Disputes Redressal Forum,Near S.N.Park, Kannur.Pin - 670001.(0497) 706632
KasaragodPresident,Consumer Disputes Redressal Forum,Bldg. No.12/278, Near SDOPhones Office,Fort Road,Kazaragod.Pin - 671121.
(0499) 430845
KollamPresident,Consumer Disputes Redressal Forum,Civil Station, Kollam. Pin - 691013.(0474) 795063
KottayamPresident,Consumer Disputes Redressal Forum,Civil Station, Collectorate P.O., Kottayam. Pin - 686002.(0481) 565118
KozhikkodePresident,Consumer Disputes Redressal Forum,II Floor, B - Block,Civil Station, Calicut. Pin - 673020.(0495) 370455,
MalappuramPresident,Consumer Disputes Redressal Forum,Civil Station, Malappuram. Pin - 676505.(0493) 734802,
PathanamthittaPresident,Consumer Disputes Redressal Forum,12/2956(2), Doctor's Lane, Pathanamthitta.Pin - 689645.
(0473) 323699,
PalakkadPresident,Consumer Disputes Redressal Forum,Civil Station, Palakkad.Pin - 678001.
(0491) 536782,
ThiruvananthapuramPresident,Consumer Disputes Redressal Forum,T.C.No. 9/2159, Faja Bhavan,Near S.B.T., Sasthamangalam,Thiruvananthapuram Pin - 695010.(0471) 329451,(0471) 331069,

Thrissur
President,Consumer Disputes Redressal Forum,T.C. 50/931, Ayyanthole,Thrissur.Pin - 680003.(0487) 361100,
WayanadPresident,Consumer Desputes Redressal Forum,Civil Station, Kalpetta,Wayanad. Pin - 673122.(0493) 602755,