Chief Minister’s Grievance Redressal
Cell
From
time to time the Government has given strict directions
to all concerned authorities and officers for solving the
various problems of the public. In order to provide a better
service, a “Grievance Redressal Cell” has started working
in the Secretariat under the leadership of the Chief Minister.
This cell was formed in accordance with the G.O. (M.S.)
349/2000/GAD dated 02/05/2000. The complaints obtained by
the Chief Minister from individuals, organisations, M.L.A.’s,
and those obtained directly from the cell and through post
are immediately considered and suitable actions taken. The
complaints are sent to the concerned authority with specific
directions to submit reply/report within one week. It is
the concerned authority that takes decisions on the complaints
received. The time taken for the decision-making depends
on the type of complaint. However the involvement of the
Grievance Redressal Cell has made the decision-making process
much faster.
Modern
conveniences like Internet, e-mail, fax, etc. have made
contacts with the Grievance Redressal cell much easier.
The public is informed by means of other media too. All
these have helped in the better working of the cell.
Postal
Address:
Joint
Secretary
Chief Minister’s Grievance Redressal Cell,
Government
Secretariat,
Thiruvananthapuram-1
Phone:
2338430,2518940
Fax:
0471- 2338430
E-mail:
cm-grccell@kerala.gov.in
SutharyaKeralam
I & PRD (Editorial Wing)
Secretariat Annexe
Thiruvananthapuram - 1
www.suthaya.kerala.gov.in
